Shipping Policy
Delivery Policy – Seloure
Elegance delivered to your door
At Isolde, we value not only design and quality but also the experience of receiving your order. Every step of our delivery process is carefully designed to reflect the care and sense of exclusivity that our brand represents.
Delivery Times
We offer delivery within Australia and ensure that your order is handled with the utmost care.
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Processing time: 1–2 business days, during which we carefully prepare and package your items.
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Shipping time: 6–9 business days once your order has been dispatched.
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Total delivery time: 7–11 business days from the time of purchase.
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Working hours: Orders are processed Monday to Friday, 08:00–20:00. Orders placed after 19:00 will be processed the following business day.
Please note that delivery times may be affected by public holidays, high demand, or unforeseen circumstances.
Delivery Options & Costs
Standard Delivery
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Free shipping on all orders
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Full tracking included
As soon as your order leaves our warehouse, you will receive a personal tracking link by email. This allows you to follow the journey from our showroom to your door in real time. For added convenience, you can also use the “Track Your Order” page on our website.
If Your Delivery Is Delayed
We want your experience with Isolde to be seamless. If your delivery is unexpectedly delayed:
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Check your tracking link via email or on our website.
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Contact the carrier for the latest update.
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If the issue remains unresolved, please contact us directly at info@byseloure.com – our customer care team will assist you personally and as quickly as possible.
Delivery Address
To ensure smooth delivery, please provide the correct address when placing your order. Kindly note that we are unable to change the delivery address once your order has been dispatched.
At Seloure, every detail matters – from the stitching of our garments to the delivery to your home. When you open your package, we want the feeling to be just as exclusive as the dress you wear.
